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Choose your app below or browse common questions regarding subscriptions, purchase restoration, and troubleshooting.
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Restore Purchases
Upgraded to a new iPhone or re-installed an app? You can restore your Lifetime or active subscriptions anytime without paying again.
In-App: Settings → Tap "Restore Purchases"Subscription & Billing
All subscriptions are billed securely via your Apple ID. To change tiers, update billing cards, or turn off auto-renew, visit your Apple account settings.
iOS Settings → Apple ID → SubscriptionsFrequently Asked Questions
How do I restore my past purchases?
Open the specific HT Labs app on your device, navigate to the Settings or Paywall screen, and tap 'Restore Purchases'. Ensure you are logged into the same Apple ID used when purchasing.
How do I cancel or manage my subscription?
Subscriptions are managed directly by Apple. Go to your iPhone or iPad 'Settings' > tap your Name at the top > tap 'Subscriptions' > select the app > choose 'Cancel Subscription'.
How do I request a refund?
Because Apple processes all App Store financial transactions, developers cannot issue direct refunds. You can submit a refund request directly to Apple at reportaproblem.apple.com.
Do your apps work offline?
Offline support depends on the app and feature. AI chat, room design generation, cloud sync, and downloads may require an internet connection. Check the app's listing or contact us with the feature you want to use.
Still need assistance?
Include the app name, your device model, iOS version, and what happened so we can help.